Totango

Totango broadens its customer health scoring by unifying usage and qualitative signals through a refreshed platform. In parallel, Totango links with Catalyst to create a single composable workflow, strengthening MSP-focused value delivery amid rising AI-driven client expectations.

Totango and Catalyst merge to form a platform, unifying UX, CRM, and usage into composable workflow. This strengthens health scoring by fusing product usage with signals from conversations, support threads, and Slack messages, with BuildBetter AI analyzing data in time.